Privacy Policy

Last update 05 Nov 2018

This Privacy Policy applies to the processing of personal information by Prodexis Ltd. It explains how we collect and process your personal information. Personal information means any data that identifies you or could be used for your identification. This includes any information you share with us as well as information we gather from your interaction with our site and web applications. This policy explains how we gather your personal information, how we use it, what your rights are and how the law protects you.

If you have further questions please contact us at: info@prodexis.com.

Who are we and how you can contact us?

We are Prodexis Ltd, UIC 205251510, ul. Balchik 3, Sofia 1612, Bulgaria. Our company is delivering Cloud SaaS ERP & MES solutions to small and medium manufacturer. Prodexis Ltd is data ‘controller’ and is committed to entire process of personal data protection and compliance with all requirements imposed by the “GDPR” (General Data Protection Regulation) of the European Union (“EU”).

You can contact us at: info@prodexis.com or using contact details from https://www.prodexis.com.

You can contact our Data Protection Officer at: info@prodexis.com ot at mobile: +359886690997.

How do we collect your personal data?

We may collect your personal information in the following ways:

When you sign up for our SaaS services.
Data you input when you use our SaaS services http://app.prodexis.com
When you talk to us on the phone.
When you send us emails or fax or other messages.
When you are taking part in our promotions or events.
IP address and geolocation when you visit our web site or SaaS applications.

Personal information we collect and process

Information about you that Prodexis may be collect and process includes:

Identity data - name and physical address, email addresses, and telephone numbers and other personal information that may identify you.
Financial data – bank account and payment card details you use for order services from us.
Transactional data - including products and services ordered.
Company data such as the name, size and location of the company you work for and your role within the company.
Data from surveys and publicly available information, such as social media posts.
Unique identifiers such as your mobile device identifier or cookie ID on your browser.
IP address and information that may be derived from IP address, such as geographic location.
Information about a device you use, such as browser, device type, operating system, the presence or use of "apps", screen resolution, and the preferred language.

Please note that we do not collect any sensitive personal data about you, that includes details about race, ethnicity, religious, beliefs, sexual orientation, political opinions, memberships, health information and biometric data.

How do we use your personal information?

Your personal data is protected by law. We collect and use your personal data only for business purposes that are:

To use our applications and services.
To deliver functionalities and integrations.
To administer subscriptions for newsletter and promotions and to market our products.
To comply with laws and regulations to operate our SaaS business.
For creating signing contracts with you.
For using in in your private space in our products, to guarantee normal operability of the SaaS products.

How may we share your personal information?

We may share your personal information in one of the following ways:

Sometimes, for the purposes of providing the services which you have requested from us, we may share your personal information with third parties and external service providers.
We require all third parties and external service providers with whom we share your data to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
In other cases if required by law, such as to comply with a legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.
For accounting services to a legal entity that performs such activities in case of non-fulfillment of a contract - to a lawyer or a law firm.

Data Protection

Prodexis has implemented appropriate technical, physical and organizational measures to prevent your personal data from being accidentally lost, used or accessed in an unlawful way, altered or disclosed. Personal data access is limited to those employees, external service providers and other third parties who have a legitimate right and business need to access it. Those employees and third parties will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Tracking Technologies

Prodexis uses cookies and other tracking technologies. This happens when you visit and use our website and SaaS applications. Those technologies allow us to automatically collect information about you; device you are using and your online behavior. We use this information to improve our services. To learn more about tracking technologies we use please read our Cookie Policy.

How long do we store your personal data?

We will retain your personal data as long as is needed for the purposes we collected it:

Normal operation of the services you are using and you are subscribed for.
Satisfying any legal needs.
Accounting.
Any reporting requirements.

For more information regarding the retention period, please contact us at: info@prodexis.com

What are your rights?

General Data Protection Regulation (GDPR) or local legislation in the EEA guarantees you a certain set of rights that you may execute in relation to your personal data collected and processed by Prodexis. You have:

The right of obtaining a copy of the information we hold regarding you. Please ask us for a copy of the personal information that we hold at: info@prodexis.com. All legitimate requests will be processed within a month. In rare cases it may take longer, but we will notify you.
The right to tell us if the collected data is incorrect. You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us by email at info@prodexis.com if you want to do this and we will take needed steps to check its accuracy and correct it.
The right to request from us to stop collecting and using your personal information. You have the right to: object to our use of your personal information; or ask us to delete the personal information; or request the restriction of processing; or ask us to stop using it of there is no need for us to use it (known as the right to be forgotten).
Withdrawing consent - you can disagree the consent to us using your personal information. Please contact us by email at info@prodexis.com if you want to withdraw your consent.

These rights may be limited in some situations where we can demonstrate that we have a legal requirement to keep and process your personal data. Where applicable, you may have similar rights in your country under local legislation to access and correct/update your data.

Contact and Complaints

If you wish to exercise any of the above rights you can contact us at: info@prodexis.com (mark it for attention of DPO ‘Data Protection Officer’), or at address: Prodexis Ltd, ul.Balchik 3, Sofia 1612, Bulgaria.

You also have the right to complain to the local Commission for Personal Data Protection.